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The Mayor said may were evaluating a text-messaging component to this call center but depending was high. He found that integrating Twitter into the system was the perfect answer. Twitter and the city's Dept of Technology worked together on this project.
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Citizens can now press d sf311 to the Blackberry, I phone or non-smart phone as well as through their computer in order to send a question or complaint to the 311 call center. Once the tweet has been sent, the letter center routes it towards the correct dept. Citizens can send photos (graffiti tags, abandoned mattresses or potholes) along using tweet.
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